Terms & Conditions (FAQ)

Cancelled Events

If the event has been cancelled, then a cancellation notice will be sent to all customers and refunds will be actioned. If you have not received an event cancellation notice for an event that has been confirmed to be cancelled please contact customer service via email info@stckets.com.

 

Postponed Events

If the event has been postponed to a later date, a notification will be sent to all customers and all original tickets will still be valid for the postponed event. Please contact customer service via email info@stckets.com to cancel your order.

 

Booking Fee

We're not usually able to refund your booking fee in any circumstances, even if an event is cancelled. This is because credit/debit card charges and other administrative charges have already been incurred by processing your original order and these charges are non-refundable.

 

How do i get a refund?

Refund policy: All sales are final unless the event has been cancelled. It is your responsibility to ensure that you comply with all restrictions, terms and conditions as outlined for an event. For refund requests to do with events, especially if you are refused entry for no fault of your own. You must send a mail to info@stckets.com before 5pm on the next working day to request a refund with full explanation as to why you were refused entry. Requests received after this time will not be considered. Where possible, please make every attempt to ensure that your entry refusal has been acknowledged and recorded by the event organiser before leaving the event.

 

Where's my refund?

When your refund is processed, this will clear into the bank account linked to the card used to make the booking in 25 working days. Please be aware that Bank Holidays/Weekends are not considered working days.

 

The Venue/Date/Time of an event i bought ticket to has changed, what can i do?

You would have received an email with this information via the email address you used to book tickets. Please reply to that email if you need to contact us. If not, you can contact us via email info@stckets.com.

 

Do i need to print my ticket?

No, showing your E-ticket on your phone is fine. However printing your ticket can sometimes make the process of entering an event easier/faster

 

I haven't received my ticket?

Please allow 10 minutes for tickets to arrive into your email. If you still haven't received your tickets after this period, please check your junk mail. If there is still no sign of the ticket, please check your bank account to see if the transaction went through and send us a mail via email info@stckets.com and we will follow up with the issue.

 

Where can i find my tickets?

You will have been sent your tickets to the email address at your point of purchase. If not, send us a mail at info@stckets.com and we will follow up with the issue.

 

I used an incorrect email address to purchase tickets.

You should send us a mail immediately and we will have it resolved in no time.

 

I received a 'Payment Declined' email but the money have left my account.

If you receive a 'Payment Declined' notice, we can assure you that the payment is certainly declined. Please note that although your transaction has been declined, your bank may see this as a 'Pending Charge'. However, this will automatically rectify itself in a few hours and the pending charge will disappear

 

I'm still having trouble, how can i contact support?

If the FAQ has been unable to answer your question. You can contact customer service via email info@stckets.com for further assistance